FAQ - Frequently Asked Questions about Korean Skincare

FAQ - Frequently Asked Questions

Welcome to Our FAQ Section!

Here you’ll find answers to the most frequently asked questions about our Korean skincare products, shipping, returns, and more.

🛍️ About Our Products

Q: Are your products authentic?
A: Yes, absolutely! All our products are 100% authentic and imported directly from South Korea. Each item is CPNP certified, ensuring full compliance with the strictest European safety standards.

Q: What is CPNP certification?
A: The Cosmetic Product Notification Portal (CPNP) is a mandatory European certification for all cosmetics sold in the EU. It guarantees that each product meets European safety and quality regulations.

Q: Are your products suitable for sensitive skin?
A: Yes! Our Korean skincare products are formulated with gentle ingredients and are suitable for all skin types — including sensitive skin. However, we always recommend performing a patch test before the first use.

Q: What does “glass skin” mean?
A: “Glass skin” is a K-beauty term that describes a smooth, luminous, and translucent complexion — like glass. Our collagen-based formulas are designed to help you achieve this radiant, healthy glow.

Q: What is the shelf life of your products?
A: All our products have a minimum shelf life of 12 months from the date of purchase. The expiration date is printed on each package.

📦 Shipping & Delivery

Q: Which countries do you ship to?
A: We deliver throughout Europe, including France, Belgium, Switzerland, Germany, Italy, Spain, and more.

Q: What are your delivery times?
A: Delivery times vary depending on your location:

Europe: 3–7 business days

International: 5–10 business days

Q: Do you offer free shipping?
A: Yes! We offer free shipping on selected orders. Please visit our Shipping & Returns page for details.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can also track your order on our Track Your Order page.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of receiving your order, provided that products are unopened and in their original packaging. See our Shipping & Returns page for full details.

Q: How can I return a product?
A: Simply contact us with your order number and the reason for the return. We’ll provide you with all the necessary instructions.

Q: Do you offer exchanges?
A: Yes, we accept exchanges for defective or damaged products. Please contact our customer service to arrange an exchange.

💳 Payment & Security

Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Q: Are my payment details secure?
A: Absolutely! All transactions are encrypted and 100% secure. We never store your credit card information.

🧴 Product Usage

Q: How do I use the Collagen Night Mask?
A: Apply a generous layer to clean skin as the final step of your evening routine. Leave it on overnight and rinse in the morning. Use 2–3 times per week for best results.

Q: Can I use the Collagen Gel Cream both morning and night?
A: Yes! Our lightweight gel-cream is perfect for morning and evening use and makes an excellent makeup base.

Q: How do I use the Gua Sha and facial roller?
A: Apply your favorite serum or facial oil first. Use the Gua Sha with upward strokes from the center of your face outward. The roller can be used daily to gently massage and tone the skin.

Q: How long before I see results?
A: Most customers notice improved hydration after the first use. Visible anti-aging results typically appear within 2–4 weeks of consistent use.

📞 Customer Service

Q: How can I contact you?
A: You can reach us via email at eireabeauty@gmail.com. We usually respond within 24 business hours.

Q: Do you offer personalized beauty advice?
A: Yes! Feel free to contact us for personalized skincare recommendations tailored to your skin type and concerns.