Important Information on Shipping & Returns

At Eirea Beauty, we are committed to providing you with an exceptional shopping experience — from checkout to delivery. Here’s everything you need to know about our shipping and return policies.

🚚 Shipping Policy

Delivery Areas

We deliver throughout Europe, including:

🇫🇷 France
🇧🇪 Belgium
🇨🇭 Switzerland
🇩🇪 Germany
🇮🇹 Italy
🇪🇸 Spain
🇳🇱 Netherlands
🇱🇺 Luxembourg
…and other European countries.

Delivery Times

Delivery times vary depending on your location:

France: 3–7 business days

Belgium, Luxembourg, Netherlands: 4–8 business days

Germany, Switzerland: 5–9 business days

Other European countries: 5–10 business days

Note: Delivery times may vary during high-demand periods (sales, holidays, etc.).

Shipping Fees

Standard Delivery: From €3.99

Free Delivery: For orders over €35

Order Tracking

Once your order has been shipped, you will receive:
✅ A shipping confirmation email
✅ A tracking number to follow your parcel in real time
✅ Regular updates on your delivery status

You can also track your order on our Track Your Order page.

Order Processing

Orders are typically processed and shipped within 1–2 business days after payment confirmation.

Orders placed before 2 PM: Shipped the same day (subject to availability)

Orders placed after 2 PM: Shipped the next business day

Weekends & holidays: Shipped on the next business day

🔄 Return Policy

Return Conditions

We accept returns under the following conditions:

✅ Within 14 days of receiving your order
✅ Product must be unopened and unused
✅ Original packaging and seals must be intact
✅ Labels and packaging must be undamaged

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:
❌ Opened or used products
❌ Items with broken safety seals
❌ Products damaged by the customer
❌ Sale or promotional items (unless defective)

How to Return an Item

Contact us with your order number and reason for return

Wait for return authorization and instructions

Pack the item(s) carefully in their original packaging

Ship the parcel to the address we provide

Once received and inspected, we’ll issue a refund within 5–7 business days

Return Shipping Costs

• Defective or incorrect item: We cover all return costs

• Change of mind: Return shipping costs are the customer’s responsibility

Refunds

Refunds will be issued:

To the original payment method

Within 5–7 business days after inspection

For the product amount only (shipping fees excluded unless product is defective)

📦 Damaged or Lost Parcels

Damaged Parcels

If your package arrives damaged:

Take photos of the parcel and damaged item(s)

Contact us immediately via our Contact form

We’ll arrange a replacement or refund

Lost Parcels

If your order hasn’t arrived within the expected timeframe:

Check your tracking information

Contact us with your order number

We will open an investigation with the carrier

If confirmed lost, we’ll send a replacement or issue a refund

💝 Customer Satisfaction Guaranteed

Your satisfaction is our top priority.
If you have any questions or concerns about your order, please don’t hesitate to contact us — our team will respond within 24 business hours.

Thank you for choosing Eirea Beauty for your premium Korean skincare needs! 💕